Frequently asked questions

Please select from the list of frequently asked questions below

 
 

How does Wonga work?

Wonga provides small and super-flexible loans around the clock. We're here to help solve urgent and short term cash flow problems. We’re faster and more convenient than other online lenders because there’s no paper work, scanning or hanging on the phone – the entire service is online. It's straightforward to submit an application and, if approved, you can have the money in your account within one business day – or as little as 1 hour depending on your preferred funding method.

Wonga cash advances are for up to 45 days. You decide how much cash you need and how many days you want it for, using the simple sliders on the home page. We calculate the cost upfront and you commit to repay it on the date of your choice - of course you can also choose to repay early and save unnecessary fees. On the day selected we take a single payment directly from your bank account, after which you'll be welcome to apply again whenever you need Wonga. For more info, check out How to Wonga or select your next question.

 
 

What do I need to get a Wonga loan?

You need to be the age of majority, live in province of operation have an account with a Canadian bank or credit union, plus have your own email address and home or cell phone.

You also need to be able to repay us on the date you promise to, so please don't use Wonga if you have any concerns about your ability to do that. Finally, we include a credit check as part of our sophisticated instant decision system, as we're only interested in lending to people whom we believe can repay a cash advance without undue financial stress.

To make the application process even easier – we suggest having your bank Account Number and Transit Number of your home bank branch ready before getting started, so we know where to send the cash. Most Account Numbers are 7 – 12 digits long while Transit Numbers are 5 digits long, and both can be found at the bottom of a cheque. If you don’t have a chequing account, or are simply having difficulty finding this information, try giving your bank a call.

 
 

How much cash can I borrow?

You can request anything between $100 and $600 the first time you apply for a Wonga loan. We let you choose exactly how much money you want to borrow, right down to the last dollar. Simply use the sliders on the home page to select the loan size and length.

If you repay your loans as promised and use the service responsibly, we'll gradually increase your Wonga trust rating - giving you the flexibility to apply for more cash in the future should you need it. Our unique trust system takes lots of factors into consideration when determining the maximum amount you can apply for. You'll see the amount available to you by using the sliders after you log in. The maximum Wonga loan is $1,500 – an amount only available to customers who've used the service responsibly, which includes but is not limited to on-time repayment, over a significant period of time.

Please note that our trust rating system is part of our commitment to responsible lending and rewards you with more borrowing flexibility over time. Your trust rating is ultimately dependent on your financial health and track record with Wonga, so we reserve the right to change or limit the amount you can borrow, or decline future applications if we feel it's in your best interests.

 
 

How much does a Wonga loan cost?

Simply select how much you'd like to borrow and the date to pay us back and we’ll calculate exactly how much the full repayment will be before you apply. We assess interest by the day, so the shorter your loan period the less you'll pay for your cash. Again, this is included in the total cost you'll be shown up-front, ranging from $1 - $23 per $100 borrowed.

If your circumstances change and you can repay your Wonga loan earlier than expected, you could save money. You'll be welcome to repay early at any time and there's no hidden fee! Just click here and login to repay an outstanding loan.

 
 

Does Wonga require a credit check?

Yes. We carry out a credit check as part of our automated decision making process. We have one of the most advanced reference checking systems in Canada, because we're only interested in lending to people who we believe can afford to repay us without undue financial stress.

However, we sometimes find first-time applicants suffer from anxiety about their credit history when they actually have nothing to fear! Remember our policies are very different to those of mortgage lenders and banks, who are looking to predict your financial reliability over several years. So don’t get hung up about your credit score - it could be one of the deciding factors in our decision, but we also place emphasis on honesty and trust.

To give yourself the best chance of acceptance, make sure you give us as much information as possible during the online application and that it's accurate. If you're an existing customer you can keep your details current in My Account, or by contacting customer service to update any uneditable information. 

 
 

What if I have bad credit?

Wonga uses a sophisticated and fully automated credit check as part of our decision making process, so if you've got a very poor credit record it may affect our decision. But it doesn’t automatically rule you out as we also place emphasis on lots of other factors including honesty and trust. You should therefore ensure you give us as much personal information as possible during your application - and that it's accurate.

Please note that our service isn't designed to help you repay or manage existing debt, so please don’t apply for a loan unless you're sure you will be able to comfortably repay it on your chosen date.

 
 

What personal information does Wonga need?

We need your star sign, favourite takeaway and inside leg measurement. Oooonly joking! We need to know personal details like your name, address, phone numbers and income. Plus your bank account details. We need this info so we can be sure who's applying, to check if Wonga is a suitable solution for you and to help with our payment and collections process.

To give yourself the best chance of approval, you should always ensure the information you give us is accurate and honest. For full details about the collection of, and potential uses of your personal details you can read our Privacy Policy.

 
 

Do I need to be employed?

You need to have a regular income, because we only want to lend you cash if you can afford to pay it back quickly and comfortably. But you don't have to be chained to an office and we're happy to lend to freelancers and consultants too.

 
 

Can I get a loan if I'm not a homeowner?

Yes, we welcome renters too.

 
 

Do I need a bank account?

Yes, an active account at a Canadian financial institution is required.

 
 

Do I need to give a reason for my application?

Nope, not at all. We aren't your bank manager, or your mom! You can use a Wonga loan for anything (as long as it's legal!). We just ask that you only borrow what you can comfortably afford to repay on your chosen date. As with any form of credit, it's always worth asking yourself if you really need to borrow the cash before applying but, if the answer's a definite yes, then we're here to help.

 
 

Is Wonga a member of any financial bodies?

Yes, we are a member of the Canadian Finance and Leasing Association (www.cfla-acfl.ca) for friendly counselling and advice.

 
 

What if I'm already in debt?

Your current credit commitments will be taken into consideration when our automated system makes a decision and we only lend to people whom we believe can afford the service. But if you know you're already experiencing problems meeting existing financial commitments, please don't apply in the first place. Our loan will only add to your commitments and it will need repaying within eighteen days. Instead, we recommend you talk to the good people at Credit Counselling Canada or visit the Financial Consumer Agency of Canada.

 
 

How long will it take to get my loan?

If you've received our email to confirm a Wonga payment has been sent, then cash has left our account and it is on its way!  Actual time to receive funds after your loan has been approved will depend on your financial institution – with typical transfers from 1 hour to next business day depending on your preferred funding method.

If you selected regular funding, the following guidelines apply to customers of the 5 major banks (BMO, CIBC, RBC, Scotiabank and TD), for loans approved Monday – Friday.  All times are displayed using Eastern time.

-loans approved midnight – 3:59 am ET may be deposited as early as approximately 10 am the same day
-loans approved 4 am – 1:59 pm ET may be deposited as early as approximately 7 pm the same day
-loans approved 2 pm – 11:59 pm ET may be deposited as early as approximately 10 am the following business day

Please note that any loans approved on weekends or public holidays may be funded as early as 10 am the next business day. 

The best way to confirm you have received your Wonga deposit is to check your online banking, at a branch, or via your bank's call centre.

 
 

How long before I have to repay a loan?

That's up to you! You can select exactly how long you want the cash for, between 1 – 45 days. Simply use the sliders on the home page. You need to repay a Wonga loan on the date you promise to, so consider carefully if you'll have the required funds available on the date you choose. We'll show you the cost while you're deciding. You can track the current interest owed on your loan in the MyAccount section of the site and we welcome early repayment at any time with no hidden fees.

You can repay your open balance at anytime before your scheduled due date by adding Wonga Canada as a biller through your online banking service.  Please note that to pay via online bill payment you will need your customer number, which can be found by clicking the 'Repay' link located within MyAccount. 

 

 
 

How do I repay a loan?

Simply by ensuring the required cash is available in your bank account in time for the promised repayment date. Other than that you needn't lift a finger!  The total amount due will be debited automatically on the day of your choosing. Once your payment as cleared you'll then be welcome to apply again whenever you need our service.

Please note that if the funds aren't available and your bank refuses our payment request you'll incur a $20 missed payment fee towards the cost of a failed collection, and face continued interest charges.

You're also more than welcome to repay your Wonga loan early and save fees!  You can view your current balance of a live loan simply by clicking here and logging in with your usual email and password.  You can repay your open balance at any time before your scheduled due date simply by adding 'Wonga Canada' as a biller through your online bill payment.  

Online bill payment

Please note that to pay via online bill payment you will need your customer number, which can be found by clicking the 'Repay' link located within MyAccount.

Please note that early repayments using online bill payment must be submitted at least 1 business day before your loan due date for funds to clear and cancel any previously scheduled debit against your bank account.

 
 

What happens if I might struggle to repay my loan - can I extend?

We understand that unexpected stuff happens in life - that's why we offer our service! But as part of our commitment to responsible lending we normally require full repayment on the date you choose when you apply.

If there's an unavoidable short term change in your circumstances, however, please send an email to finance@wonga.ca as soon as possible and let us know your circumstance and we’ll be in touch to create plan that works.

 

 
 

What happens if I don't repay my loan?

We make every effort to avoid that situation and the vast majority of customers repay their loans on time. So we hope it never comes to this, but here's a straightforward explanation of what could happen if you don't repay a cash advance as promised...

If our initial collection attempt is declined by your financial institution because you haven't ensured there are enough funds available - you will incur a $20 missed payment fee, and your bank will also typically charge an NSF fee of up to $45 for the failed collection.  We will keep trying to contact you to discuss the situation with you as soon as possible, and re-attempt to debit your bank account.

Your account will be handled by our professional collections team. They will do their best to come to an arrangement with you and help you resolve things, which is always our goal. Wonga doesn't believe in hitting you with multiple charges, like many lenders will, but interest will continue to accrue on your balance for up to 60 days if we can't reach a fair agreement in the meantime. If you don't work with us and we can't recover the money over a reasonable period, your account may be passed to an external collections partner.

Continued failure to repay a loan will also mean that credit bureaus will record the outstanding debt. This information may be supplied to other organisations by the credit bureaus and fraud protection agencies to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for six (6) years after they are closed, whether settled by you or defaulted.

Finally, your Wonga trust rating will be hit hard and you probably won't be able to borrow from us again. In a nutshell, please don’t apply for a loan if you think you might struggle to pay it back in full and on time.

 
 

How do public holidays and weekends affect the service?

Due to restrictions within the banking system, if your application is approved during a weekend or statutory holiday, we'll usually get the cash to your account on the next business day; however the actual time to receive funds once your loan has been approved will depend on your financial institution. You may want to check directly with your bank or credit union for any more specific information they can provide, but we will always email you when the cash has left our account

 
 

What if I have a complaint?

We want to put a smile on your face every time you use our service. So if you have recently received a loan from us and aren’t happy with our service, please tell us

We hope it never comes to this, but if you still feel unhappy after discussing the matter with us, you can make a formal complaint in writing to customercare@wonga.ca. We will normally respond to your complaint – and endeavour to resolve it - within 48 working hours. If your complaint is particularly complex, however, it may take longer to investigate. In these cases, we will always explain why there is a delay and tell you when we will contact you again. If you are not satisfied with our response you can appeal the decision by writing to us again, stating your objections and providing any new information to be considered. We also welcome you to give us a call at 1-855-WONGA-CA (1-855-966-4222), should you like to discuss your situation in further.

Finally, we are a member of the Canadian Finance and Leasing Association (CFLA) and abide by its Code of Ethics, so you can register a complaint via them if you have already contacted us and feel we have not responded to your concerns or resolved the matter fairly.

 
 

How do I update personal information already provided?

Your personal contact and banking information can be updated at anytime in the secure My Account section of the website. Please note however, that banking details cannot be changed while you have an active loan. If you realize that you have entered incorrect banking information please contact us for assistance and we’ll be happy to investigate.

Remember that for security purposes, you should never send your banking or other confidential information via email or Live Chat. Instead, please contact us at 1-855-WONGA-CA (1-855-966-4222) from 9am-11pm ET, Monday- Friday for assistance.

 
 

Why do you charge different fees for similar loans?

At Wonga we always aim to deliver a fair price reflective of the actual cost of borrowing – which is why so many people love our sliders.  

Unlike a lot of short term loans, which usually charge a fixed fee regardless of how long you need the money, at Wonga you only pay for the days you have the cash. If you need a loan for a day, then you only pay for a day!  Furthermore, we believe in total transparency, so we show you the total cost of borrowing up front. 

You might have noticed that the price of the loan varies very slightly province by province. This is because regulations and costs differ from province to province. But rest assured, the sliders are always there to help you understand the total cost of borrowing, up front, before you even apply for a loan.  

 
 
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